Refund Policy

1. Special Product Return Policy
Due to the unique nature of our products, returns or exchanges are not accepted unless there is a quality issue. Please carefully verify the product details, including size, color, and style, before placing your order. If you have any questions, feel free to contact us via [email/customer support channel] before purchasing.

2. Quality Issue Resolution

• If the product you received has a quality issue (e.g., damage, stains, missing parts), please contact us within 48 hours of receiving the package.
• To assist with verification, provide a complete unboxing video clearly showing the condition of the package, the unsealing process, and the specific product issue.

3. Contact Information

• Please email us at [email address] with your order number, a detailed description of the issue, and the unboxing video. We will review your request promptly and communicate a solution.

4. Non-Eligible Return and Exchange Situations
Returns and exchanges are not applicable under the following circumstances:

• Failure to provide a complete unboxing video;
• Issues caused by personal choices (e.g., incorrect size, dissatisfaction with color, etc.);
• Products that have been used or damaged due to non-quality-related reasons.

5. Important Notes

• If a quality issue is confirmed, we will offer a return, exchange, or other reasonable resolution.
• All returned items must be in their original packaging, with all tags and accessories intact.

Thank you for your understanding and support! If you have any questions, please feel free to contact us.